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Waterloo USPS experiencing delivery delays, cites COVID-19 causing staff shortages

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WATERLOO, Iowa (KWWL) -- The Waterloo station of the United States Postal Service experienced a number of delays this last weekend, as reported by viewers to KWWL.

USPS Strategic Communications Matt Inglett responded to resident concerns, sending a statement to KWWL:

"Local management is aware of delivery issues in Waterloo, Iowa and is taking steps to address the concerns. We appreciate the patience of our customers and the efforts of employees during challenging times," he said.

USPS added their issues are directly connected to the pandemic.

"Our workforce, like others, is not immune to the human impacts of the ongoing coronavirus pandemic. We will continue flexing our available resources to match the workload and we are proud of the efforts of postal employees as they define essential public service every day," Inglett said. 

If residents have specific concerns about their packages and mail, they have multiple outlets to express them on. They can reach out to their specific postal station, use the "Contact Us" tab on the USPS website, or reach out by email. Customers can also tweet at the USPS for help, by tweeting @USPSHelp.