Army apologizes for hurtful message to survivors - KWWL - Eastern Iowa Breaking News, Weather, Closings

Army apologizes for hurtful message to survivors

WASHINGTON (KWWL) - The Army is apologizing to 7,000 family members of soldiers killed in the wars in Iraq and Afghanistan.

It mistakenly has sent letters to the survivors addressing them as "John Doe." The Army is blaming the mistake on a contractor that improperly addressed the letters.

Army Chief of Staff Gen. George W. Casey, Jr., is sending a personal letter to all of the families.

The 7,000 original letters were sent late last month to inform survivors about private organizations that offer gifts, programs and other assistance to families that have lost soldiers.

It was sent from the U.S. Army Human Resources Command's Casualty and Mortuary Affairs Center in Alexandria, Va., which issued a formal apology today.

Online Executive Producer Nate Leding

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