Return lines short on day after Christmas - KWWL - Eastern Iowa Breaking News, Weather, Closings

Return lines short on day after Christmas


by Bryan Goettel

CORALVILLE (KWWL) - The day after Christmas traditionally means a busy day for returns and exchanges. But at Target in Coralville, the lines were short most of the day, much shorter than both shoppers and employees expected.

The shirt was too small. I didn't like the lamp. It seems to be the same stories every year.

"Just returning some stuff," said shopper James Young. "I guess that's kind of the normal thing for a day like today."

"I bought my son who's 11 some software that I thought he wanted and desperately wanted for Christmas," said Christine Keyser-Fanick, who was visiting from San Antonio.  "And I got it and it's like a girl thing."

But for both shoppers and workers, a big surprise is making for many happy returns.

"It was actually really short," said shopper Lisa Grell. "I thought it would be a long line, but we were in and out in like five minutes."

"I expected it to be a lot worse like Black Friday and when we have big sales with people lined up outside the door," said Target employee Esma Dizdar. "We had a few people, but it wasn't too bad."

Store manager Kurt Griebel says the times are changing.

"I think back in the early 90s, and through the 90s and the early 2000s the 26th was always a stand-in-line, wait forever and it's just not that way anymore," said Griebel.

Griebel points to a couple of reasons. He says the exchanges are becoming more spread out because more people are celebrating Christmas on days other than the 25th.

"And I think we see a lot more gift card purchases as gifts and obviously that's not a refund," added Griebel.

Many of those out didn't come for exchanges, but rather to take advantage of post-Christmas sales. But much like what we saw throughout the holiday season, most retail experts predict those numbers to be down as well.

Online Reporter: Bryan Goettel

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