UPDATE: Issue in new paging system causes AMBER alert delay to m - KWWL - Eastern Iowa Breaking News, Weather, Closings

UPDATE: Issue in new paging system causes AMBER alert delay to many Iowans

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UPDATE: Less than a day after an AMBER alert is sent out, some are wondering why they heard about the emergency hours after the alert was initially issued.

The text alert was supposed to be issued at 4 p.m. but many Iowans didn't get one until 3 hours later. Many people got one at 7:01 p.m.

Trooper Alex Dinkla of the Iowa Department of Public Safety says the new paging system wasn't working correctly. He says there was an issue between their system and the cell phone paging system. 

Thankfully the girls are okay, but this a delay that's very concerning to many people.

Alisha Kapparos of Janesville says, "It's really concerning. I have 3 of my own, so it was really just concern for my own and then the children missing....and to not have that alert out soon is disturbing."

Trooper Dinkla says this was the first live AMBER alert with the new system.

"We had people who were working very hard behind the scenes trying to get that fixed, but when they realized it wasn't going to be done in a super timely manner, we went back to the old style," he says.

The old style involves contacting The Center for Missing and Exploited Children in Washington D.C. The alert then has to go through approvals before it's officially sent out. 

Trooper Dinkla also says there was a delay getting the girls' pictures on their website because the original photos sent in from the county were not accessible and had to be resent. 

Trooper Dinkla says the problem was not on their end and has been fixed. He's confident a delay like this will not happen again.


UPDATE:  Three northwest Iowa girls are safe this morning after being abducted yesterday.

The three girls, 4-year-old Olivia Sophia Arzaga, and 8-year-old twins Adia Johnson-Enos, and Lillian Johnson-Enos were found "safe and sound" Tuesday night, in Sanborn, Iowa.

Authorities say they showed up at an address in Sanborn after being abandoned.

Sanborn is more than 25 miles from their home in Royal.

That's where their mother, Danica Arzaga allegedly abducted them from Tuesday morning.

Authorities have not found her.

Investigators believe she was driving a 2003 maroon colored Cadillac CTS with Iowa license plate 561XEY.

The girls were taken in by the Department of Human Services, and taken to an undisclosed location.

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