British Airways check-in problems cause lengthy delays at 'multi - KWWL - Eastern Iowa Breaking News, Weather, Closings

British Airways check-in problems cause lengthy delays at 'multiple airports'

Posted: Updated:

By: TIM STELLOH

(NBC) - British Airways passengers experienced long lines and hours-long delays at "multiple airports" on Monday night after an unspecified problem hindered the airline's check-in system, the airline and passengers said.

In a brief statement, British Airways said its information technology teams were working to fix the error.

The Metro Washington Airport Authority described the problem in a statement as a "worldwide system outage," but the London-based airline wouldn't confirm that characterization.

Nevertheless, social media posts of images from airports in Mexico City, San Francisco, Atlanta and Seattle showed crowds gathered around British Airways counters.

In a letter given to a customer at San Francisco's airport, the airline said it was using a "manual fallback process."

"We have been in contact with the relevant departments who are doing all they can to rectify the problem as soon as possible," the letter says. "However we are unable to ascertain a time when we might expect the systems to be functional again."

In a Twitter post, one passenger in Seattle grumbled: "Been waiting 2 hours over your downs systems and NOW they decide to go manual."

In San Francisco, a passenger said he had been waiting as long just to check in.

Powered by Frankly