Newly-released survey measures satisfaction of American consumer - KWWL - Eastern Iowa Breaking News, Weather, Closings

Newly-released survey measures satisfaction of American consumers

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A new survey finds that Abercrombie and Fitch is the most hated retailer in the country. The bold statement is according to the American Customer Satisfaction Index, which released new findings this week. 

Abercrombie earned a score of 65 in the survey, which is almost 10 points below the entire retail sector's overall score. The index rates stores and outlets on a 100-point scale.

Walmart, has ranked the lowest among department and discount stores for nearly 10 years, scored a 66 on the survey.

When it comes to retailers scoring high marks, customers love Nordstrom, Costco, Amazon and Wegmans. The report is based on a survey of 9,358 customers asked about recent shopping experiences at the country's biggest retailers. 

The index broke the industry into six different sectors, including department and discount stores, specialty retail stores and supermarkets.

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