American Airlines honors ticket glitch - KWWL - Eastern Iowa Breaking News, Weather, Closings

American Airlines honors ticket glitch

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(NBC) -

A major airline agrees to honor some next-to-nothing tickets snatched up by travelers during a computer glitch.

American Airlines experienced a computer glitch back in March that allowed 1,600 customers to buy nearly-free tickets from certain U.S. cities to China.

Word of the cheap tickets spread on social media, and American argued social media posts recognizing the fares had been offered by mistake, meaning that customers showed an intent to cheat.

But, in an arguments with the Department of Transportation, American will indeed honor the tickets.

The airline will also forego nearly $1-million in fares it would have typically collected on the tickets.


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