McDonald's starts new program to avoid drive-thru mistakes - KWWL - Eastern Iowa Breaking News, Weather, Closings

McDonald's starts new program to avoid drive-thru mistakes

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(NBC) -

McDonald's is quietly rolling out a new initiative called "Ask, Ask, Tell" to cut down on drive-thru order mistakes.

The crew working the drive-thru will verify the correct order at three separate times.

That's when a customer orders, pays and receives a meal.

Some McDonald's restaurants are already using the new process.

Others will implement it later in the summer.

McDonald's pulls in more than 60 percent of its U.S. sales at the drive-thru. 

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