JetBlue, Alaska Airlines named best in customer service - KWWL - Eastern Iowa Breaking News, Weather, Closings

JetBlue, Alaska Airlines named best in customer service

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JetBlue and Alaska Airlines came out on top once again in J.D. Power's annual Customer Service Satisfaction survey released this week. 

Both airlines also had the highest customer-satisfaction ratings for their frequent-flier programs. 

JetBlue earned the top score both in "low-cost carrier" and among all carriers surveyed, making the 11th consecutive year it has earned the top overall score. 

Alaska Airlines received the highest score for "traditional carriers" for the 8th year in a row. 

Its frequent-flier program nabbed the highest overall customer-satisfaction score for frequent-flier programs. 

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