Passengers frustrated by lack of communication from airline - KWWL - Eastern Iowa Breaking News, Weather, Closings

Passengers frustrated by lack of communication from airline

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CEDAR RAPIDS (KWWL) - Monday night, a plane heading from Dallas to Cedar Rapids had to an emergency landing in Tulsa after pilots smelled fumes.

"The plane slowed down a little bit, and then there was an announcement from the flight attendant about, 'Hey, pay attention. You need to listen to this because this is serious,'" said Bob Stellato, who was on the flight.

Passengers on the flight say they didn't know why their plane was going to have to make an emergency landing -- and once it happened, they were told to get off the plane as quickly as they could.

"The pilot actually grabbed at us and said 'Let's go, let's go,'" said Dewayne Frazier, who was on the flight. "Opened the door and said, 'Don't take anything with you. Get out of here immediately."

As the travelers arrived in Cedar Rapids hours later, they were glad to be safe.

Passengers say that they understand that situations like this can happen. But what frustrated them was the lack of communication from the airline.

"We sat on the tarmac for probably about 30 minutes afterward," said Bob Stellato. "It was cold out. When they finally put us on buses, there was no one there to coordinate us."

The confusion continued. Not everyone got booked on the first flight of the day to Cedar Rapids.

It was a new experience for the travelers -- one they don't want to go through again.

According to the Public Safety Commander at the Eastern Iowa Airport, they have "alerts" once or twice a month. That could be a small fire, an indicator light on a plane, or a flight that has to emergency land here.

That only counts situations at the airport, not flights like Monday's, which had problems on the way to Cedar Rapids.

Not all the alerts are for commercial flights.

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