SiriusXM customers eligible for settlement refund - KWWL - Eastern Iowa Breaking News, Weather, Closings

SiriusXM customers eligible for settlement refund

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Satellite radio provider SiriusXM will be refunding some Iowans after settling a misleading advertising claim with Attorney General Tom Miller.

Under the “Assurance of Voluntary Compliance” agreement, SiriusXM with charge their practices, refund customers, and pay $15,000 into Iowa's Consumer Education and Litigation fund.

“We allege that, in many cases, SiriusXM misled consumers during the signup process, improperly charged them when they were enrolled, and made it too difficult for people to cancel,” Miller said. “While we know many consumers willingly signed up and willingly pay for their monthly satellite radio service, others did not and faced unreasonable roadblocks when they tried to cancel.”

According to the Attorney General's office, consumers nationwide complained that SiriusXM renewed contracts without notifying them, or falsely told customers that they were canceling a subscription. They're also believe to have inflated advertised low-rates.

Sirius has now agreed to change these practices.

Customers who file or have filed a claim concerning SiriusXM's conduct between July 28, 2008 and Dec. 4, 2014 are eligible for a refund. To claim that, contact the Consumer Protection Division at www.IowaAttorneyGeneral.gov by May 3.

Office of the Attorney General of Iowa

Consumer Protection Division

1305 E Walnut St.

Des Moines, IA 50319

consumer@iowa.gov

515-281-5926

1-888-777-4590

Customers with open claims are also encouraged to contact SiriusXM directly.

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