Investigators solve Wartburg mail forwarding issue - KWWL - Eastern Iowa Breaking News, Weather, Closings

Investigators solve Wartburg mail forwarding issue

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Postal Service investigators say they have determined the cause of an error that led to Wartburg's mail being incorrectly forwarded to an address in the Bronx.

Mail sent to 100 Wartburg Blvd between Aug. 22 and Sept. 17 was affected. The college learned of the issue when a vendor noticed an odd return address.

Postal Service investigators now believe a student incorrectly filed a change of address form using the main address for the college. The student tried to contact a staff member about the error, but that person was on long-term leave and didn't get the message.

USPS officials tell KWWL that a confirmation letter is automatically sent after a change of address form is filed to prevent this kind of issue.

"Officials at the college may have disregarded the mail piece because it would have been addressed to the individual who submitted the change of address," said Stacy St John of the USPS.

College officials say they don't believe anyone's privacy was compromised.

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