Dubuque Fire: new system makes better emergency responses - KWWL - Eastern Iowa Breaking News, Weather, Closings

Dubuque Fire: new system makes better emergency responses

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A new system in Dubuque is giving firefighters more information when responding to a call. The $1.3 million dollar program is called SunGard ONESolution. It's a software that not only allows local law enforcement to more easily share information, but allows firefighters to bring up building plans when responding to a fire. The program was recently purchased by both the city of Dubuque and Dubuque County for local law enforcement.

"We can message each other back and forth and we can see information. The information that we get can be updated to the systems and a lot of the time it is available for the other agencies," said Dubuque Fire Chief, Rick Steines.

Steins said the system allows firefighters to access building plans when in route to a fire. It also allows the firefighters to know exactly where fire hydrants are located before they arrive on scene.

"Before Tuesday we would balance a binder on our knee and look at street locations and where the house was on the street, where the hydrants might be for the neighborhood," said Steines.

The program allows firefighters to use their time more efficiently, according to Steines.

"Anytime you have good information you can do a better job for the people," said Steines.

The program also allows Dubuque Police officers and the Dubuque Sheriffs department to submit reports from laptops on the field, as opposed to writing the reports and transcribing them electronically when back at the law enforcement center.

Dubuque's Emergency Management Coordinator, Mark Murphy, said the program is only used by a couple of counties currently in the state of Iowa.

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