Plumbers comment on pipe thaw, price issues - KWWL - Eastern Iowa Breaking News, Weather, Closings

Plumbers comment on pipe thaw, price issues

Posted: Updated:
WATERLOO (KWWL) -

Montez Wilson felt taken advantage of in a time of need.

He first called Benjamin Franklin plumbing to thaw his frozen pipes, but when the repairmen left, the job wasn't done.

"But they say when they come out and if they don't get it fixed or can't get though, they've still got to get paid," Wilson said. "So I guess that's how they work."

He paid them $800 in cash at the time of service. When they left, his pipes were cut and the water meter was left dangling by a wire. Representatives of the company say it was left this was in agreement with Wilson. Wilson said he had a tough time getting them to return.

Company records show the initial visit was Feb. 28. They returned to the house Friday, March 7.

"Well sometimes our schedule doesn't go where we can get there the next day," Thomas Hutson, owner. "We have a lot of other customers to take care of."

Hutson said the plan was always to return Friday. Wilson said the visit was rescheduled.

Wilson first spoke to KWWL Wednesday. That same day, Operations Manager Brad A'Hearn for his side of the story Wednesday. He wouldn't comment by phone. The company sent a statement the next day, but A'Hearn still disputes some facts.

I asked him, what other facts he'd like included in this report.

"Well, again, without the paperwork in front of me it's hard to comment, but I'd be happy to sit down and go over it with you," he said. "Do you have a copy with you?"

I told him I did.

"I'd be happy to sit down and visit with you off-camera about it."

I told A'Hearn we would only speak on the record, with cameras rolling.

"If you're not bold enough to sit down with me, man to man, I don't care to discuss it."

Both parties agreed to the bill before the service started, but Wilson still said it felt too high.

"You just going to give him $800 and let it go?" Wilson said. "That's doesn't seem like a good deal, right?"

"For 9.5 hours that's more than fair," Hutson said.

"But the job wasn't done," I said.

"No, we can't... We told him up front that we cannot guarantee. And, any other plumbing company in this town will say the same thing. We can't guarantee, we're not Superman.

Either way, Friday afternoon, A'Hearn and Hutson came to Wilson's house, and fixed the pipes. Now, his water is running again.

"Yeah I'm glad it's over," Wilson said. "We can get back to the regular routine, you know?"

A'Hearn made the decision that they'll finish the job for free. They will not refund the $800 though. A'Hearn made it clear in an email that they do not apologize for their prices.

Wilson said he can accept the amount, as long as the work is done.

  • NEWSNEWSMore>>

  • United Way celebrates 100 years

    United Way celebrates 100 years

    Tuesday, July 29 2014 6:52 AM EDT2014-07-29 10:52:46 GMT
    The United Way in Cedar Rapids is celebrating its 100th year with a community-wide birthday party at Brucemore.The event will take place Sunday, August 3 from 12pm-4pm. There will be a special event on the main stage at 2:30pm. The event is free, and is open to the public. Activities at the event will include: photo booth, bounce houses, story time with the Cedar Rapids Library, free cupcakes and ice cream, water balloon toss, food for purchase from Hy-Vee, and live entertainment.More >>
    The United Way in Cedar Rapids is celebrating its 100th year with a community-wide birthday party at Brucemore.The event will take place Sunday, August 3 from 12pm-4pm. There will be a special event on the main stage at 2:30pm. The event is free, and is open to the public. Activities at the event will include: photo booth, bounce houses, story time with the Cedar Rapids Library, free cupcakes and ice cream, water balloon toss, food for purchase from Hy-Vee, and live entertainment.
    More >>
  • Waterloo airport needs volunteers

    Waterloo airport needs volunteers

    Tuesday, July 29 2014 6:44 AM EDT2014-07-29 10:44:56 GMT
    The Waterloo Regional Airport is in need of volunteers for an emergency training exercise they will be doing on August 7.The exercise has around 60 people who portray victims and loved ones of victims in a simulated airport emergency.More >>
    The Waterloo Regional Airport is in need of volunteers for an emergency training exercise they will be doing on August 7.The exercise has around 60 people who portray victims and loved ones of victims in a simulated airport emergency.
    More >>
  • United Way Celebrating 100th Birthday

    United Way Celebrating 100th Birthday

    Tuesday, July 29 2014 5:04 AM EDT2014-07-29 09:04:26 GMT
    On Sunday, August 3, from 12pm-4pm the United Way will be celebrating is 100th year with a community-wide birthday party. The party is free to attend and will have events for the whole family. Some of the events include: photo booth, bounce houses, water balloon toss, story time with the Cedar Rapids Library, free cupcakes and ice cream, and live entertainment.More >>
    On Sunday, August 3, from 12pm-4pm the United Way will be celebrating is 100th year with a community-wide birthday party. The party is free to attend and will have events for the whole family. Some of the events include: photo booth, bounce houses, water balloon toss, story time with the Cedar Rapids Library, free cupcakes and ice cream, and live entertainment.
    More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KWWL. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service and Mobile Privacy Policy & Terms of Service.

Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Administrative Assistant Sandy Youngblut at 319-291-1259. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at fccinfo@fcc.gov.