Thousands of Mediacom customers without internet, phone service
Written by Shelley Russell, Multimedia Journalist - bio | email
WATERLOO (KWWL) -
Officials with Mediacom confirmed thousands of customers were without internet and phone service across the state for the majority of the day on Saturday.
Mediacom Communications Director Phyllis Peters said what started out as a small outage at approximately 8:30 Saturday morning, expanded and impacted customers in Waterloo, Cedar Rapids, Dubuque, Iowa City, and Clinton, as well as customers in parts of Missouri.
"It's hard to say the geography," she said.
Peters would not provide an exact number of outages, stating that a number would not be relevant because outages were widespread.
She said the problem centers around certain equipment not recognizing IP data.
When asked about whether people would be eligible for credits for the interruption of service, Peters said, "We work with our customers on an individual basis."
Monday, September 1 2014 2:01 PM EDT2014-09-01 18:01:07 GMT
The death toll in the partial collapse of a four-story apartment building has risen to seven in a northeastern Paris suburb after emergency crews pulled the body of an elderly woman from the rubble.More >>
The death toll in the partial collapse of a four-story apartment building in a Paris suburb has risen to eight after emergency crews pulled the bodies of a man and a woman from the rubble.More >>
Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Administrative Assistant Sandy Youngblut at 319-291-1259. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at firstname.lastname@example.org.