Iowans experience headaches enrolling in new healthcare plan - KWWL - Eastern Iowa Breaking News, Weather, Closings

Iowans experience headaches enrolling in new healthcare plan

BLACK HAWK COUNTY (KWWL) - Heather Chamberlain of Cedar Falls is one of thousands of people across the country who are frustrated over the roll out of, the website used to enroll people in new healthcare plans under the Affordable Care Act.

Chamberlain said her insurance rates increased, so she wanted to look at other options before having to meet the open enrollment deadline.

But she didn't get very far before getting an error message three times.

"It's new and exciting that we can sign up for something like this, and we're all willing," she said.

"A lot of people are willing, but we can't because the technology just can't keep up with us," said Chamberlain.

Because of the website glitches on, Chamberlain opted to sign up for her same health insurance policy again.

Chamberlain said paying an extra $50 a month is worth it since she couldn't review other options before her policy holder's open enrollment deadline; she said she plans to review the policies on next year permitting the website glitches are smoothed over.

Meanwhile, application counselors at Wheaton Franciscan Healthcare in Waterloo have experienced similar problems.

Director of Revenue Cycle at Wheaton Franciscan Healthcare Suzanne Frank said dozens of people have sought help with signing up for a plan on through counselors available at the hospital.

However, Frank said no one has been able to be enrolled through the website successfully.

Frank said patience is key because everybody is in the same boat with website glitches.

She encourages people to contact a representative at their local hospital if they have questions about the process.
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