Local agencies help with healthcare enrollment - KWWL - Eastern Iowa Breaking News, Weather, Closings

Local agencies help with healthcare enrollment

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WATERLOO (KWWL) -

After about a week and a half into the first open enrollment period, many people are still confused by the healthcare system. People's Community Health Clinic in Waterloo meets with uninsured Iowans daily, helping them get enrolled and showing the different coverage plans.

Not only do counselors meet with folks at the clinic, but they also travel throughout the area to assist with enrollment. Mainly just in Waterloo thus far, but Outreach and Enrollment Coordinator Sonja Bock said clinic staff can pretty much go anywhere to help.

"We will pick up our laptops and we'll go to churches, organizations, different places where ever they need us to come and we can set up. We can have a private area where people can bring their information, ask questions," Bock said.

However, there have been some technical setbacks as People's Clinic enrolls its patients. Due to high traffic on the website, healthcare.gov often shuts down when trying to apply. Error screens pop up and sessions time out. Bock said paper applications have become the back-up plan to ensure patients' applications still get done.

Bock said those who have questions can call People's Clinic in addition to going in person. Operation Threshold in Waterloo also offers healthcare enrollment assistance.

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