Parents concerned about school bus issues in Waterloo - KWWL - Eastern Iowa Breaking News, Weather, Closings

Parents concerned about school bus issues in Waterloo

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Mary Kangas said she's had enough going on in her life lately.

She just lost her daughter a few weeks ago, who left behind Kangas' 11-year-old granddaughter, Adeya.

Now, Kangas is caring for the girl – and there’s another hurdle: getting her to school.

Last year, Adeya rode the bus, but this year, her busing situation was still uncertain.

"Yesterday, the bus schedule still had not been received in the mail,” Kangas said, “And school did start today."

Today, Adeya had to ride with a friend to school. But that’s not sustainable, Kangas said. Walking isn’t an option either.

Many parents have had similar frustrations as well, with late notifications of which bus their children should take, and even a mix-up where one child got on the wrong bus.

KWWL has received numerous complaints about busing at the station. The district’s transportation hotline at the bus depot had a busy signal all afternoon Thursday.

At the Durham bus depot, phones were ringing off the hook, and KWWL reporters were told they were too busy to meet with us. One bus driver leaving her shift said she thinks the routes are a mess.

When asked for a statement, Durham’s corporate office sent this email:

"We apologize for the challenges faced by parents today as we provided transportation services within district guidelines,” said Carina Noble, Vice President of Communications for the National Express Corporation, which supports Durham School Services. “The safety of the students we transport is our priority. As such, we work closely with our district partner to ensure we are following student transportation policies appropriately."

Still, Kangas thinks there needs to be some marked improvement.

"I believe they're doing the best they can,” she said. “But they have to do a bit better job, I think."

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