Mediacom has eliminated several dispatch positions in their Waterloo office in an effort to increase efficiency in their dispatch operations, a company spokesperson said Tuesday.
Phyllis Peters, communications director at Mediacom, says 15 dispatchers and one supervisor were notified that their positions were being eliminated from the Waterloo office.
The rest of the Waterloo tech center is unaffected.
Employees affected by the restructuring called KWWL and said they were called in on Friday and given the news.
Peters says that the dispatch operations in Benton, Ky., which included eight positions, were also eliminated.
Peters says that with technological advances in mapping and management software, Mediacom is able to go from having small dispatch centers all across their coverage area to having two main dispatch hubs.
One of those hubs will be in Des Moines and the other in Mediacom Park, N.Y.
Employees who contacted us voiced their concerns about customer service, saying that they didn't feel that Mediacom would be able to serve their customers as effectively without the local dispatch centers.
Peters disputed that, saying customers are already seeing benefits because they are able to move employees to customer service areas, allowing them to offer their evening and weekend service calls and 30-minute response time in more areas.
According to Peters, employees impacted by the position eliminations were encouraged to apply for other positions within the company. She says that employees who choose not to do so will be offered a severance package.
Saturday, April 19 2014 10:53 PM EDT2014-04-20 02:53:05 GMT
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