Waukon residents without natural gas service due to flooding - KWWL - Eastern Iowa Breaking News, Weather, Closings

Black Hills Energy cuts natural gas service in Waukon due to flooding

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WAUKON (KWWL) -

As a safety precaution, Black Hills Energy has temporarily shut off natural gas service to approximately 60 customers who are immediately affected or threatened by flooding.

"It is important to avoid the risk of natural gas leaks that may occur when equipment or appliances are submerged and pilot lights are extinguished," said Sandy Koenig, Black Hills Energy operations supervisor for Waukon and the surrounding area.

If any customer smells natural gas, they should leave the home or business immediately and call for help. Do not use the phone in the location where the smell of natural gas was detected or turn off any lights when exiting.

When floodwaters recede, Black Hills Energy employees will conduct safety checks to restore natural gas service to affected homes and businesses and relight pilot lights.

Natural gas meters and appliances that have been submerged in floodwaters must be inspected by a technician before service is restored.

People will need to work with their homeowner's insurance carrier to discuss appliance and equipment repairs that may be required.

 

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