Energy safety tips during flooding - KWWL - Eastern Iowa Breaking News, Weather, Closings

Energy safety tips during flooding

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Customers with questions should call MidAmerican Energy at 888-427-5632. Customers with questions should call MidAmerican Energy at 888-427-5632.
For more safety information, visit or call 1-800-ALLIANT (800-255-4268). For more safety information, visit or call 1-800-ALLIANT (800-255-4268).

MidAmerican Energy's customers are encouraged to take the following steps and precautions when preparing for and recovering from flooding.

Before flooding:

• If time allows, customers should call MidAmerican Energy to have their services temporarily disconnected if their electric or natural gas meter is threatened by flooding. MidAmerican Energy will temporarily disconnect a customer's service at no charge if:

• A customer requests to have service disconnected.

• MidAmerican Energy determines a situation is hazardous if service is not disconnected.

• Local disaster or city officials request disconnection of services in an impacted area.

• If water has not reached your basement, unplug as many appliances as you can and move them to a higher level.

• Do not touch or attempt to unplug or disconnect an electrical appliance if the floor is damp or if you are standing in water.

• If you think floodwaters might rise high enough to cover electrical outlets, switch off the circuit breakers at the main switch, located in the electrical box. If your electrical box is located in the basement, make sure there is no standing water before entering.

• If it appears the water level may reach the main electrical box or your electric or natural gas meters, call MidAmerican Energy immediately to have service disconnected.

After flooding:

• If you smell natural gas, do not enter the building. Leave the premise immediately, and call MidAmerican Energy at 888-427-5632.

• Once floodwaters recede, call MidAmerican Energy to have your service restored. There is no charge for turning off and turning on service due to flooding. Do not attempt to restore service yourself.

• City, county or state inspections may be required before electric and natural gas service can be restored in homes or businesses affected by floodwater. Inspectors will notify MidAmerican Energy when it is safe to restore service to a home or business.

• Building codes or manufacturers' requirements may necessitate replacement of natural gas appliance controls and valves if they were under floodwater. Customers should ask inspectors or appliance dealers to determine if their appliances can be placed back into service. Call MidAmerican Energy after the inspection is complete.

• If your home was flooded, call a professional electrician to examine your electrical wiring and appliances. Do not turn on any lights, appliances or other electrical equipment until an electrician has checked your home for electrical or circuit problems.

Customers with questions should call MidAmerican Energy at 888-427-5632.


Alliant Energy urges customers to be safe around their electric and gas service if flooding occurs in their homes or businesses.

It is important for people to remember that walking through a wet or flooded home or business can be dangerous. Avoid walking in flooded backyards if water is touching ground-mounted electrical transformers or other equipment.

• Never walk through a flooded home or building until the electricity is disconnected. Even a small amount of water on the floor of your basement can put you at risk for electrocution.

• Call Alliant Energy to have gas and electric service disconnected at the meter. If flooding occurs and there is standing water in your home or business, and the power is still on, call Alliant Energy at 1-800-255-4268 to have power disconnected before you step into any standing water. Only start cleaning after the power is off.

• Call Alliant Energy to have your natural gas turned off, before you first go back inside your home after a flood. Standing water can extinguish pilot lights on water heaters and furnaces, filling your home with natural gas. Call Alliant Energy to have your home's natural gas service turned off.

• Never reuse a flooded natural gas appliance. Water can cause corrosion inside the appliance.

• Do not place electrical extension cords or appliances in water.

• Never handle electric appliances or any other electric equipment, such as a circuit breaker, with wet hands or while standing on a wet surface.

• Make sure generators used for water removal are outside and vented properly. Keep extension cords from generators out of water.

If you smell gas:

• Do not attempt to locate gas leaks.

• Do not remain in your home or business when there is a strong gas odor.

• Leave the property and call 911 or Alliant Energy from a safe location, keep others away until area is safe.

• Do not operate any electrical device, including phones, garage door opener, radios, TVs, computers, or anything that creates a flame like matches or a lighter.

• Do not turn on or turn off any lights or electrical switches.

• Do not use telephones of any type, including cordless, cell or landline.

• Do not position or operate vehicles and power equipment where leaking gas may be present.

• Do not touch any fallen power lines and never touch anything in contact with a downed line.

Please note that Alliant Energy does not charge for flood-related disconnects and reconnects. Shutting off your gas and electric service during times of flooding is done for safety purposes. Alliant Energy will not charge you to have your service turned off or turned back on when flooding occurs.

For more safety information, visit or call 1-800-ALLIANT (800-255-4268).

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