Nashua woman frustrated with IRS over delay in tax return - KWWL - Eastern Iowa Breaking News, Weather, Closings

Nashua woman frustrated with IRS over delay in tax return

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NASHUA (KWWL) -

The Internal Revenue Services (IRS) has admitted there's a problem with some software used to file taxes last month which has created a significant delay for those who claimed an education credit with the federal form 8863.

Pamela Mitchell of Nashua is one of more than 600,000 people across the country who are stuck waiting because of an unspecified IRS error.

She filed her taxes last month, but she doesn't know when she'll get her refund.

"I have goals. I have bills. I have debt lines that I have to reach, so being that I worked the entire year of 2012, I don't see why there's a problem with my return. Obviously I'm eligible for it," said Mitchell.

A statement issued by the IRS on March 12, 2013 stated the following:

"The IRS is aware of a problem with a limited number of software company products that affected some taxpayers filing Form 8863, Education Credits, between Feb. 14 and Feb. 22. The problem resulted in those tax returns requiring additional review by the IRS.

"The IRS is continuing to review the situation and working with affected software companies to assist in the processing of these tax returns. Typically, the review process for a situation like this takes up to 8 weeks.

We are taking special steps to help taxpayers. This means the IRS may need as much as 4-6 weeks from this date to issue a refund to the taxpayer. While the number of tax returns affected is around 10 percent of the total returns claiming the credit, the IRS continues working aggressively to address this situation and hopes to reduce those projected refund time frames further."

Mitchell said the delay is frustrating, and she hopes the mistake doesn't happen again.

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