Alliant Energy is warning small business customers about a utility scam where the scam artists are claiming to be representatives of Alliant Energy.
Ryan Stensland, spokesperson for Alliant Energy, says the scam artists are calling small business customers and claiming they are past due on their bill.
He says the scam artists ask the customer to pay their bill by providing credit card information. Stensland says if the customer refuses to give the information, the scam artist tells the customer that their service will be disconnected.
Stensland adds that the scam artist may also ask for bank routing numbers and account information.
Alliant Energy says the calls are coming from an area code that is not in Iowa, Minnesota or Wisconsin -- the three states served by Alliant.
Below are tips for customers who are contacted about payment of their utility bills:
• Customers should only use authorized methods and legitimate banking information to pay their bills.
• Credit card numbers and any personal information should not be provided to suspicious callers.
• If asked for this type of information, customers are advised to end the conversation and call Alliant Energy at 1-800-ALLIANT (255-4268) for assistance.
• Customer service representatives can confirm whether the call was from Alliant Energy and can confirm a bill payment, service work or an appointment at a customer's home or business.
• Alliant Energy representatives may contact customers to make arrangements on their accounts if accounts are past due. However, company representatives would not ask for customers to provide credit card or bank account information over the phone or through email.
• If a customer receives a suspicious call or other type of unusual contact, local law enforcement should be called immediately.
Sunday, April 20 2014 1:03 PM EDT2014-04-20 17:03:37 GMT
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