WATERLOO (KWWL) -
With a new bus company there are new concerns from parents. In July Durham School Services took over busing duties from First Student in the Waterloo Community School District.
Now, as the school year begins some parents want answers for some of the changes.
School officials say in the past certain rules weren't being enforced when it comes to eligibility and riding the school bus. This year they are focusing on safety, good customer service, and being efficient. Some parents, however, say they are lacking when it comes to customer service.
School officials say many students have been riding the bus when they shouldn't have been. The students either lived too close to school, open enrolled to another school, or didn't meet other criteria.
Waterloo Schools spokesperson Sharon Miller says they are reaching out to parents.
"It's a hard change to make and we recognize that," said Miller.
Micki McCraken's daughter open enrolled to Bunger Middle School and despite her bus stop being just three houses away she now has to find another way to get to school.
McCraken says the late notice has caused some problems.
"That's the most frustrating thing. Just a little more respect for parents," said McCracken.
Miller says the high number of ineligible students forced changes to the routes. That pushed back when they could be release the new routes until the week before school started.
"We're going to keep working with our parents and bus provider," said Miller.
If you have questions about your student's eligibility you can call Student Services at Waterloo schools at 319-433-1801.
