New program offers free well-being phone checks - KWWL - Eastern Iowa Breaking News, Weather, Closings

New program offers free well-being phone checks for seniors, disabled

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WATERLOO (KWWL) -

It's easy to worry about loved ones who are disabled, or senior citizens living alone.  But now, there's a new free service, available across the Cedar Valley to provide daily phone check-ins and peace of mind.

"Hi Mrs. Jones.  This is Martin with Always Best Care Senior Services and the Always in Touch program.  How are you today?"

Phone calls like that are now available free through the Always in Touch program.  It's designed as a basic well-being check for senior citizens and the disabled.  It can also be used for medication reminders and in short-term situations for homebound adults recovering from an illness or surgery.

"I think people are just relieved and happy that there's something out there that's available whether it's the family that might be living somewhere else just to check up on mom or dad or grandma or grandpa or anybody," said Martin Timm with Always Best Care Senior Services.

An individual can customize how often they get the calls, which are offered Monday through Friday from 10:00 a.m. to 4:00 p.m.  Trained volunteers make the phone calls.

"If you don't answer, we'll call back in 15 minutes.  Then we have a call chain which we'll do. Once we set you up as a client of Always in Touch, then we'll lay out who we call in case of an emergency," said Timm.

And if needed, volunteers can also call 911 for help.  In addition to serving as a safety check, the phone calls can also provide an important social connection for the homebound, who might get lonely and depressed.

"Just a phone call, if you think about that, can make a difference in somebody's day," Timm said.

And it can give families of homebound seniors and the disabled some peace of mind.

To sign up for the Always in Touch program, just call (877) 292-2126.  More information is available on the Always in Touch website.

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