United Healthcare closing Waterloo call center - KWWL - Eastern Iowa Breaking News, Weather, Closings

United Healthcare closing Waterloo call center

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WATERLOO (KWWL) -- United Healthcare has announced that they are closing their Waterloo call center.

Greg Thompson, spokesperson for United Healthcare, says the move is an effort to make the company more efficient by merging the small Waterloo call center with larger centers in Duluth, Minnesota and Louisville, Kentucky.

An employee that called KWWL right after a meeting held for employees said the move will impact about 50 employees and their families.  That employee also said they were told United Healthcare would phase out the employees in two rounds, one in March and one in May.

Watch the KWWL News at 5 and KWWL.com for more details on this developing story out of Waterloo.

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