Dubuque Airport answers Delta-Northwest merger questions - KWWL - Eastern Iowa Breaking News, Weather, Closings

Dubuque Airport answers Delta-Northwest merger questions

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DUBUQUE (KWWL) -  In October 2008, Delta Air Lines, Inc. and Northwest Airlines, Inc. merged. The new airline, called Delta and headquartered in Atlanta, will deliver service to customers in 66 countries and more than 375 worldwide cities - more than any other airline.

With the completion of the merger, Northwest Airlines is now a wholly owned subsidiary of Delta.  Customers  in Dubuque are now able to book their airline tickets either on www.delta.com or www.nwa.com .  Already in the main terminal, Delta's name and branding is already known at the ticket counter.  Passengers should continue to check-in and do business directly with the airline operating their flight just as they did before the merger. 

Frequently Asked Questions:

Where should Delta or Northwest passengers check in and check baggage for flights?

You should continue to check in, check baggage and do business directly with the airline you are flying just as you did before the merger. It is very important that you go to the correct terminal as Delta and Northwest facilities are sometimes located in different areas of airports.  In Dubuque, it is the Delta ticket counter.


When my flight reaches its destination, at which terminal will it arrive and at which baggage carousel will my bags arrive?

You and your checked bags will arrive at the terminal of the airline you are flying. If you're flying on Delta, you will arrive at the Delta terminal, and if you're flying on Northwest, you will arrive at the Northwest terminal. Baggage carousel information will be available in your arriving terminal.

Where should I purchase tickets for future flights?

For the time being, the airlines' Web sites will continue to operate separately, as will the two airlines' reservations systems and frequent flyer programs. You can continue to purchase tickets as you've always done via delta.com or nwa.com.

When my flight reaches its destination, at which terminal will it arrive and at which baggage carousel will my bags arrive?

You and your checked bags will arrive at the terminal of the airline you are flying. If you're flying on Delta, you will arrive at the Delta terminal, and if you're flying on Northwest, you will arrive at the Northwest terminal. Baggage carousel information will be available in your arriving terminal.

What's changing with the Delta SkyMiles and Northwest WorldPerks frequent flyer programs?

First and foremost, your frequent flyer miles are safe and your status is secure. The Delta SkyMiles and Northwest WorldPerks frequent flyer programs are currently being aligned. To stay up-to-date on all program updates visit SkyMiles or WorldPerks.

The SkyMiles and WorldPerks Programs will eventually be consolidated into one best-in-class loyalty program later in 2009.

Continue to enjoy the benefits of your SkyMiles and/or WorldPerks accounts as you do today. SkyMiles and WorldPerks members may continue to manage their accounts online and earn and redeem miles as usual.

If you have both a SkyMiles and WorldPerks account, now you can transfer your miles between accounts. This service is free and can be used as many times as you prefer.

Online Producer: Jason Mortvedt

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